|
05/09/08
|
12:31 PM (PDT) - Yahoo! Customer Care Alert
Please be advised that we are currently experiencing network and telecom issues in our customer care centers. At this time, calls to our customer care hotline (866-800-8092) may not be answered. We are investigating this issue and will provide further updates as they become available.
Update:
12:35 PM (PDT)
This issue has been resolved. As a result of this interruption, we may experience longer than normal wait times. This issue will be closed when wait times return to normal.
Update:
1:26 PM (PDT)
This issue is recurring at this time. Further updates will be provided as more information becomes available.
Update:
2:17 PM (PDT)
This issue has been resolved.
|
Closed
|
|
05/07/08
|
2:09 PM (PDT) - Real Time Tax and Shipping
Some merchants using a real time tax and shipping calculation script have reported that charges are not being added during checkout. We are investigating this issue now and will provide updates as they become available.
Update:
3:07 PM (PDT)
We are continuing to investigate this intermittent issue. Further updates will be provided as more information becomes available.
Update:
3:35 PM (PDT)
The root cause of this issue has been identified and will be resolved shortly.
Update:
4:01 PM (PDT)
This issue has been resolved. If you are still having problems, please check to be sure that the shipping and tax charges are being returned in the header of the response rather than the body. More details can be found on our help pages.
|
Closed
|
